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We’re Hiring for Sales Representative Specialist Role
in Gambia.
Answer These Questions…
- Are you an extremely motivated person who loves helping people and serving others with your unique customer support skills?
- Are you a sales expert, someone who knows how to rapport, and upsell customers with compelling sales techniques?
- Are you someone who loves solving problems?
If so, we would be glad to have YOU on our TEAM.
A sales-closer… A problem-solver… A customer-care!
👷About The Role
As a Telesales Specialist at Rutz Wellness Ltd, you will be responsible for converting leads acquired by the marketing team into customers.
You will engage with potential customers over the phone, educate/offer consultation service to them, and persuade them to make an informed decision in purchasing our solution. Your role is crucial in driving sales growth and enhancing customer satisfaction.
🚀Mission/Purpose
- Sales Generation: Proactively reaching out to leads generated by the marketing team, educating and persuading them to make informed decision to ultimately convert them into customers (sales).
- Customer Relationship Building: Establishing and maintaining strong relationships with customers to foster trust and encourage repeat business.
- Product Knowledge: Demonstrating a deep understanding of the company's offerings to effectively address customer queries and highlight product benefits.
- Meeting Targets: Consistently achieving or exceeding sales targets and quotas set by the company.
- Customer Feedback/Reviews: Gathering feedback from customers to inform product development and improve service delivery.
🎓Required Competencies
- Communication Skills: Excellent verbal communication skills to clearly and persuasively convey product information and sales pitches. Active listening to understand customer needs and respond appropriately.
- Sales Ability: Strong sales skills, including the ability to close deals, upsell products, and handle objections effectively.
- Product Knowledge: Comprehensive understanding of the products or services being sold to provide accurate information and address customer questions.
- Customer Focus: A customer-centric approach, ensuring customer satisfaction and building long-term relationships.
- Persistence and Resilience: Tenacity and resilience to handle rejection and continue making calls without losing motivation.
- Time Management: Efficiently managing time to make a high volume of calls and follow-ups within the workday.
- Problem-Solving Skills: Ability to think on their feet and provide solutions to customer issues or concerns promptly.
- Technical Proficiency: Proficiency in using CRM software, telephony systems, and other relevant technology to track and manage leads and sales activities.
- Adaptability: Flexibility to adapt to changing sales strategies, product updates, and customer feedback.
- Goal-oriented/Hunger for Success: Strong focus on achieving sales targets and personal performance goals.
- Data-driven: Ability to analyze sales data and metrics to improve performance and identify trends.
- Ethical Behavior: Adherence to ethical sales practices and maintaining integrity in all interactions.
- Team Collaboration: Ability to work well within a team, sharing insights and strategies to improve overall team performance.
- Coachability: Openness to feedback, willingness to learn, and ability to implement suggestions for improvement.
- Confidence: Confidence in presenting products or services and handling conversations with potential customers, contributing to a persuasive and authoritative sales approach.
- Professionalism: Upholding a professional demeanor in all interactions to positively represent the company and its values.
🔧Technical Knowledge
- Mandatory: Google Sheet/Excel, Google Meet, WhatsApp.
- Others: Zoho CRM
👷Work Details
- Location: Gambia
- Work Type: Remote/Work from Home.
- Hours: Full-time
🧾Required Qualifications
- At least 1 year experience in sales.
- Reliable native power supply + backup power supply (electricity)
- Available SIM slot on ANDRIOD device for the business line.
- Reliable personal laptop for working
- Reliable internet coverage
👌Responsibilities
- Contacting leads and persuading them to make informed decisions about purchasing our solution
- Forwarding customer orders to delivery partners for delivery
- Following up with delivery partners for successful delivery
- Following up with customers to ensure a successful sale
- Confirming customer payment with an accountant
- Gathering feedback from satisfied or returning customers in the form of Video/Screenshot, Picture, Chat screenshot
- Resolving customer complaints and ensuring satisfaction
- Recommend the best offer for the customer.
Tool Requirements
- Functional Laptop: Essential for accessing the orders and updating the orders.
- Dual Sim Enable Mobile Phone (Android OS Preferrably): Essential for inserting the business line in one of the sim slots.
- Reliable Internet Coverage: Essential for efficient productivity.
- Quiet Work Space: Essential for quality calls as customer should only hear your voice clearly without any background distraction.
Other Benefits…
- An opportunity to be part of a highly professional, creative and dynamic team working around the country.
- An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
- Unlimited holiday time (as long as you get the job done & meet KPIs)
- Fast-paced, challenging and unique problems to solve every day.
- Opportunity to work with bright minds and grow without climbing broken traditional work ladders that lead to no way.
Your Growth Is Guaranteed!
Please DO NOT Apply for This Position If You…
- Have NO or less than 1-YEAR of "Sales” Experience.
- You do not have a laptop.
- You do not have an empty sim slot to insert the company sim.
- You do not have reliable internet coverage.
- You do not have a reliable power supply.
- Have never had to call customers to educate and sell solutions to them.
- Have no interest in cold/warm calling, sales closing, customer support, attending to inquiries, and following up with the logistics for customer orders.
- Have no experience with tools like Microsoft Excel/Google Spreadsheet.
- You have intentions to joggle an external job while working at Rutz Wellness LTD.
If you’re not in the categories above and you qualify for this role, then continue reading…